{"id":9277,"date":"2021-12-26T14:27:45","date_gmt":"2021-12-26T20:27:45","guid":{"rendered":"https:\/\/www.rexcargo.com\/claimv3\/"},"modified":"2021-12-26T14:42:25","modified_gmt":"2021-12-26T20:42:25","slug":"claimv3","status":"publish","type":"page","link":"https:\/\/www.rexcargo.com\/en\/claimv3\/","title":{"rendered":"claimv3"},"content":{"rendered":"

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REXCARGO continually strives to improve its customer service. Please note that the claim form and manual are currently available only in Spanish. Any situation that gives rise to a cargo claim is by nature undesirable for the parties. On this page you will find everything you need to successfully file a claim. We hope to save you misunderstandings about our claims handling process and to make your experience as efficient and satisfying as possible. <\/span><\/span><\/p>\n

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custom_padding__hover=”|||”][et_pb_row_inner custom_padding_last_edited=”on|desktop” _builder_version=”3.25″ custom_margin=”-5px|||||” custom_padding=”3px|25%|3px|0px|true|false” custom_padding_tablet=”|10%||10%||true” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”https:\/\/www.rexcargo.com\/wp-content\/uploads\/2021\/09\/Guia-de-Reclamos-REXCARGO-2021.pdf” button_text=”Claims guide” button_alignment=”left” _builder_version=”4.10.7″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#2573f9″ button_bg_color_gradient_start=”#ffa727″ button_bg_color_gradient_end=”#FF8A3D” button_bg_color_gradient_direction=”90deg” button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”Open Sans|700||on|||||” button_use_icon=”off” 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\"\"<\/p>\n

\u00a0Inflexible Deadlines<\/strong><\/h2>\n

Please note the following time frames and methods in which claims and \/ or notifications (protest) must be submitted in writing to be considered. The lack of a protest within the established deadlines makes all actions against REXCARGO inadmissible:<\/p>\n

\u275a<\/span> Land Shipping:<\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 7 consecutive days from the date of delivery<\/p>\n

\u275a<\/span> Air shipments :<\/strong><\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 14 days from the date of receipt of the cargo<\/p>\n

\u275a<\/span> Sea shipments:<\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 3 consecutive days from the date of delivery<\/p>\n

\u275a<\/span> Warehouse and others:<\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Hidden Loss \/ Damage<\/strong> – Within 14 days after the goods are delivered by the warehouse or 30 Days after the Depositor or the last owner of the goods has been notified by the warehouse manager that there has been a loss or damage in part or in full of the goods.<\/p>\n

 <\/p>\n

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Limits of Liability<\/h2>\n

that if you did not contract insurance with REXCARGO, or did not contract a higher liability limit, in all cases, our Terms and Conditions of Service establish liability limits in Special Drawing Rights (SDR)<\/a> . These limits of liability are established in international conventions or other instruments of universal application in the industry.<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.rexcargo.com\/wp-content\/uploads\/2021\/09\/Screen-Shot-2021-09-15-at-20.34.42.png” title_text=”Screen Shot 2021-09-15 at 20.34.42″ align=”center” force_fullwidth=”on” disabled_on=”on|off|off” _builder_version=”4.10.7″ _module_preset=”default” min_height=”447px” custom_margin=”|||11px||” custom_padding=”2px|||0px||” box_shadow_style=”preset4″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|on|on” _builder_version=”4.10.7″ _module_preset=”default” width_tablet=”” width_phone=”73%” width_last_edited=”on|phone” custom_margin=”|77px|||false|false” custom_padding=”|||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”15px” text_letter_spacing=”1px” text_line_height=”1.5em” text_orientation=”justified” custom_margin=”|-53px||||” custom_padding=”||16px|||” global_colors_info=”{}”]<\/p>\n

\"\"Inflexible Deadlines<\/strong><\/h2>\n

Please note the following time frames and methods in which claims and \/ or notifications (protest) must be submitted in writing to be considered. The lack of a protest within the established deadlines makes all actions against REXCARGO inadmissible.<\/p>\n

\u275a<\/span> Sea shipments:<\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 3 consecutive days from the date of delivery<\/p>\n

\u275a<\/span> Air shipments :<\/strong><\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 14 days from the date of receipt of the cargo<\/p>\n

\u275a<\/span> Land Shipping:<\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Concealed Loss \/ Damage<\/strong> – Within 7 consecutive days from the date of delivery<\/p>\n

\u275a<\/span> Warehouse and others<\/span><\/h2>\n

Visible Loss \/ Damage<\/strong> – Immediately<\/span><\/p>\n

Hidden Loss \/ Damage<\/strong> – Within 14 days after the goods are delivered by the warehouse or 30 Days after the Depositor or the last owner of the goods has been notified by the warehouse manager that there has been a loss or damage in part or in full of the goods.<\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.rexcargo.com\/wp-content\/uploads\/2021\/09\/Screen-Shot-2021-09-15-at-20.34.42.png” title_text=”Screen Shot 2021-09-15 at 20.34.42″ align=”center” force_fullwidth=”on” disabled_on=”off|off|on” _builder_version=”4.10.7″ _module_preset=”default” min_height=”257px” height=”265px” custom_margin=”-66px||0px||false|false” custom_padding=”0px||0px|0px|false|false” box_shadow_style=”preset4″ global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.rexcargo.com\/wp-content\/uploads\/2021\/09\/Screen-Shot-2021-09-15-at-23.23.30.png” title_text=”Screen Shot 2021-09-15 at 23.23.30″ align=”center” force_fullwidth=”on” _builder_version=”4.10.8″ _module_preset=”default” min_height=”295px” custom_margin=”|0px||||” custom_padding=”76px|0px||0px||” box_shadow_style=”preset4″ box_shadow_horizontal=”-31px” box_shadow_vertical=”22px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Feature” _builder_version=”4.10.8″ background_color=”#0a0dad” background_enable_image=”off” transform_scale=”107%|107%” width=”100%” max_width=”100%” custom_margin=”|-7%|-46px|||” custom_padding=”0px|17px|0px|0px|false|false” border_radii=”off|0vw|0vw|0vw|0vw” border_color_all=”#E02B20″ box_shadow_style=”preset6″ box_shadow_horizontal=”-80px” box_shadow_vertical=”69px” box_shadow_spread=”-80px” box_shadow_color=”#E02B20″ locked=”off” global_colors_info=”{}” bottom_divider_height__hover_enabled=”on|desktop”][et_pb_fullwidth_header title=”Documents and other supporting elements that must accompany the claim and \/ or protest” header_fullscreen=”on” header_image_url=”https:\/\/www.rexcargo.com\/wp-content\/uploads\/2020\/11\/154F842F-11FD-42CF-AF1A-9A6151CD9008_1_105_c.jpeg” disabled_on=”on|off|off” _builder_version=”4.10.8″ title_level=”h2″ title_font=”||||||||” title_text_align=”center” title_font_size=”24px” title_letter_spacing=”1px” title_line_height=”1.2em” content_font=”Open Sans||||||||” content_text_align=”center” content_font_size=”18px” content_line_height=”1.8em” subhead_font=”||||||||” background_color=”#0906a5″ background_color_gradient_direction=”1deg” parallax=”on” parallax_method=”on” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”#ffa727″ button_one_border_width=”10px” button_one_border_color=”#ffa727″ button_one_border_radius=”100px” button_one_letter_spacing=”5px” button_one_font=”Open Sans|700||on|||||” button_one_use_icon=”off” width=”86.6%” module_alignment=”center” custom_margin=”|-536px|44px|17px||” custom_padding=”0px||0px|0px||” custom_padding_tablet=”|||” custom_padding_phone=”|||” custom_padding_last_edited=”off|desktop” child_filter_hue_rotate=”359deg” child_filter_saturate=”178%” child_filter_brightness=”76%” child_filter_contrast=”118%” child_filter_opacity=”72%” child_mix_blend_mode=”screen” title_font_size_tablet=”” title_font_size_phone=”36px” title_font_size_last_edited=”on|tablet” content_font_size_tablet=”” content_font_size_phone=”16px” content_font_size_last_edited=”on|phone” button_one_text_size_last_edited=”off|desktop” button_two_text_size_tablet=”” button_two_text_size_phone=”” button_two_text_size_last_edited=”on|desktop” border_radii=”off|||272px|” border_radii_image=”off||171px||171px” button_one_border_color_hover=”#ff8a3d” button_one_border_radius_hover=”100px” button_one_letter_spacing_hover=”5px” button_one_bg_color_hover=”#ff8a3d” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ff8a3d” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”100px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”5px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#ff8a3d” button_two_bg_color__hover_enabled=”off”]<\/p>\n\n\n\n\n\n\n\n\n\n
Required items<\/b><\/td>\nLoss<\/strong><\/td>\nLost<\/strong><\/td>\n<\/tr>\n
Photographs of damaged cargo<\/td>\n\u2714<\/span><\/td>\n<\/td>\n<\/tr>\n
Photographs of all packaging and packaging<\/td>\n\u2714<\/span><\/td>\n<\/td>\n<\/tr>\n
Commercial invoice (s) and packing list (s)<\/td>\n\u2714<\/span><\/td>\n\u2714<\/span><\/td>\n<\/tr>\n
Proof of shipment \/ copy of consignment note<\/td>\n\u2714<\/span><\/td>\n\u2714<\/span><\/td>\n<\/tr>\n
Home delivery receipt<\/td>\n\u2714<\/span><\/td>\n<\/td>\n<\/tr>\n
Repair estimate or salvage report<\/td>\n\u2714<\/span><\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffa727″ icon_placement=”left” image_icon_width=”28px” content_max_width=”1100px” _builder_version=”4.13.0″ header_font=”Share Tech||||||||” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_layout=”dark” custom_padding=”|||” animation_style=”slide” animation_direction=”right” animation_delay=”150ms” animation=”off” link_option_url=”https:\/\/www.google.com\/maps\/place\/RexCargo+Costa+Rica\/@9.982583,-84.168373,15z\/data=!4m5!3m4!1s0x0:0x18972de5da5ee3e0!8m2!3d9.982583!4d-84.168373″ link_option_url_new_window=”on” icon_font_size=”28px” locked=”off” global_colors_info=”{}”]<\/p>\n

Rex International Building<\/p>\n

EPA Bethlehem O300N300<\/p>\n

La Asunci\u00f3n de Bel\u00e9n<\/p>\n

Heredia 40703, Costa Rica<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Call us” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffa727″ icon_placement=”left” image_icon_width=”28px” content_max_width=”1100px” _builder_version=”4.13.0″ header_font=”Share Tech||||||||” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_layout=”dark” custom_padding=”|||” animation_style=”fold” animation_delay=”150ms” animation=”off” icon_font_size=”28px” locked=”off” global_colors_info=”{}”]<\/p>\n

+506 2209-7000<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

REXCARGO continually strives to improve its customer service. Please note that the claim form and manual are currently available only in Spanish. Any situation that gives rise to a cargo claim is by nature undesirable for the parties. On this page you will find everything you need to successfully file a claim. We hope to save you misunderstandings about our claims handling process and to make your experience as efficient and satisfying as possible. \u00a0Inflexible Deadlines Please note the following time frames and methods in which claims and \/ or notifications (protest) must be submitted in writing to be considered. The lack of a protest within the established deadlines makes all actions against REXCARGO inadmissible: \u275a Land Shipping: Visible Loss \/ Damage – Immediately Concealed Loss \/ Damage – Within 7 consecutive days from the date of delivery \u275a Air shipments : Visible Loss \/ Damage – Immediately Concealed Loss \/ Damage – Within 14 days from the date of receipt of the cargo \u275a Sea shipments: Visible Loss \/ Damage – Immediately Concealed Loss \/ Damage – Within 3 consecutive days from the date of delivery \u275a Warehouse and others: Visible Loss \/ Damage – Immediately Hidden Loss \/ […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9277","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/pages\/9277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/comments?post=9277"}],"version-history":[{"count":0,"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/pages\/9277\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rexcargo.com\/en\/wp-json\/wp\/v2\/media?parent=9277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}